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Here’s the updated return and exchange policy including the damaged product refund clause:

RETURN & EXCHANGE POLICY – Gymstero

You may return any product purchased from gymstero.com for a refund or exchange within 3 days, as long as the product is unused and in its original packaging. Only products purchased from Gymstero can be returned through this process.

EASY RETURN:

• Contact Gymstero Customer Service via WhatsApp or email to initiate a return.
• Customers are responsible for return shipping costs.

FAST EXCHANGE:

• To exchange a product, contact Gymstero Customer Service on WhatsApp or email with your request.
• Customers are responsible for the shipping costs associated with returning the product.
• Gymstero will not cover shipping charges for the replacement product.

DAMAGED PRODUCT RETURNS:

• If the product arrives damaged, you can return it.
• For Refund and Exchange of Damaged product the Customer Must return the damaged product. 
• The return delivery charges will be paid by the customer.
• Once we receive the product and verify the damage, we will process a full refund, including the Return Delivery Charges.
• Customers must contact Gymstero Customer Service before returning a damaged item.

FULL RETURN & EXCHANGE DETAILS:

• Refunds will be issued in the original payment method if the product is returned within 7 days of purchase.
• All returned products must be unopened, unused, and in their original packaging.
• Gymstero reserves the right to refuse a return request if the item is opened, used, or not in acceptable condition.
• Customers must return the product to Gymstero before a refund is processed.
• Gymstero is not responsible for lost or missing return packages. Customers should use a tracked shipping method when returning items.
• No returns or exchanges will be processed without prior approval.
• Refunds are processed within 5 working days after the returned product arrives at our warehouse.
• Please allow 3-5 business days for the refund to reflect in your bank account, depending on your bank’s processing time.
• This policy does not cover normal wear and tear from product use.

HOW TO REQUEST A RETURN OR EXCHANGE?

• WhatsApp: +1 9802037529
• Email: gymstero.official@gmail.com
  (Available Monday - Saturday, 8:00 AM - 5:00 PM CST)

Products not purchased through Gymstero cannot be returned or exchanged. Please contact the original retailer for assistance.